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Further to your communication we are extremely sorry that you have a problem and experienced any inconvenience. In view of this could you please fill in all areas of this form so that we can process your difficulty as quickly and accurately as possible.
Is the article(s) fitted?
Did you notice the problem on delivery?
Was the problem reported to the driver?
Did you notice the problem on collection?
Was the problem reported straight away?
Who originally noticed the problem(s)
When was the problem(s) noticed?
Who reported the problem(s)?
What date and time reported?